Is pricing per site or per piece of equipment?
Prices are per connected equipment asset. One facility can have several assets, each on a different plan.
What is included with annual billing?
Annual prepayment reflects a proposed 5% discount on twelve months of subscription service. The annual charges are $627, $855, and $1,197 per asset for Monitor, Diagnostic, and Analytics respectively. Hardware and installation remain separate.
When does subscription billing begin?
The proposed start date is when the asset is commissioned and begins transmitting usable data, as documented in the customer order.
Can I upgrade an asset later?
Yes. The proposed policy prorates upgrades for the current billing period. Downgrades take effect at the next billing cycle or renewal, subject to the signed order.
Does the subscription include service calls?
No. Dispatch, field service, repairs, and emergency response require a separate service arrangement or work order.
Will SYNAIX prevent every failure?
No. Alerts and insights depend on correct installation, connectivity, sensor coverage, equipment characteristics, and sufficient operating data. A qualified technician should verify diagnostic guidance on site.